1. Donation Finality
All donations made through UniteGive are intended to be final and non-refundable. Donors should consider their contribution carefully before completing payment. Funds are released to verified organizers as quickly as our trust & safety review allows.
2. Eligible Refund Situations
You may request a refund within 14 days of your donation if any of the following apply:
- Duplicate or accidental charge.
- Unauthorized use of your payment method (fraud).
- UniteGive removed the campaign for policy violations before funds were paid out.
- The organizer has cancelled the campaign and explicitly authorized refunds.
3. Chargebacks
If you dispute a charge directly with your bank or card issuer rather than contacting us, we will provide all relevant evidence to the card networks. Initiating a chargeback for a completed donation that does not meet the eligible refund situations above is grounds for permanent account suspension.
4. How to Request a Refund
Email admin@unitegive.com with your donation receipt ID, the email used to donate, and the reason for your request. We respond within 3 business days. Approved refunds are returned to the original payment method and typically appear in 5–10 business days. The processing fee (2.7% + $0.30) is non-refundable.
5. Tip Refunds
Optional tips you added to support UniteGive are refundable at any time within 90 days of donation. Email us and we will return the tip portion.
6. Campaign Cancellation
If an organizer cancels a campaign or UniteGive removes a campaign for policy violations before payout, undisbursed funds are returned automatically to donors within 30 days. If funds have already been disbursed, UniteGive cannot guarantee recovery and donors should contact the organizer directly or pursue civil remedies.
7. Contact
For questions about refunds, contact admin@unitegive.com.