The UniteGive Donor Guarantee

Donating is an act of trust. The Donor Guarantee is our commitment back to you: every eligible request is reviewed by a real person within 3 business days, and approved refunds go back to the original payment method in full.

What's covered

• Duplicate or accidental charges.
• Unauthorized charges (fraud on your payment method).
• Donations to campaigns later removed for policy violations, where funds haven't been paid out.
• Campaigns cancelled by the organizer with explicit refund authorization.
• Verified misuse of funds reported within 30 days of your donation.

How the process works

1. Submit a request. Use our refund request form with your receipt ID and the email you used to donate. It takes about a minute.
2. Initial triage within 24 hours. Fraud and chargeback-risk cases are escalated immediately, and campaign payouts can be paused while we investigate.
3. Review within 3 business days. We verify your donation, check the campaign's current status, and weigh any evidence you've shared.
4. Decision and refund. If approved, the refund returns to your original payment method (typically 3–10 business days to appear). If denied, we'll explain why and what your options are.

Reporting fraud

If you believe a campaign is fraudulent — even if you haven't donated — use the Report this campaign link on the campaign page or email admin@unitegive.com. We review every report and can remove campaigns, hold funds, and refund donors when fraud is confirmed.

What's not covered

• Changing your mind after the donation has been paid out to a legitimate organizer.
• Donations disputed via bank chargeback instead of contacting us first — these can result in account suspension.
• Tips left to UniteGive — those are voluntary, but we'll refund them on request within 14 days.
• Dissatisfaction with a campaign's outcome where the organizer used funds for the stated purpose.

Questions

Email admin@unitegive.com any time, or open a case through our contact form.