Help Center
Answers to the most common questions about UniteGive. Can't find what you need? Open UniteGive Support Chat (right edge on desktop, bottom bar on mobile) or email admin@unitegive.com — we usually reply within 3 business days.
Want to donate or start a campaign?
Create a free account first. We'll email you a confirmation link — click it and you're ready to go.
Create a free accountAbout UniteGive
+What is UniteGive?
UniteGive is a people-helping-people crowdfunding platform focused on justice, reentry, community safety, mutual aid, and everyday causes — medical, memorial, family, faith, education, and more.
+Is UniteGive free to use?
Yes. Starting a campaign is free. Donors cover a small standard payment processing fee (2.7% + $0.30) and can optionally leave a tip that supports UniteGive.
Donating
+What's the minimum donation?
The minimum donation is $5.00 USD (or equivalent in AUD, GBP, CAD, EUR).
+What fees are taken from my donation?
A standard payment processing fee of 2.7% + $0.30 is deducted per donation. The optional 10% tip supports UniteGive and can be adjusted or removed at checkout.
+How will the charge show on my statement?
Donations appear as UNITEGIVE on your bank or card statement.
+Do I need an account to donate?
Yes — a free account with a confirmed email. Tap 'Create a free account' at the top of this page (or go to unitegive.com/auth?mode=signup), then click the confirmation link we email you. The contact form is only for messaging support; it does not create an account.
+Can I donate in my own currency?
Yes — USD, AUD, GBP, CAD, and EUR are supported. Totals and fees are shown in your selected currency.
+How do I request a refund?
Visit /refund-request within 30 days of your donation and our team will review your request.
Starting a campaign
+How do I start a campaign?
Sign in and click 'Start a campaign' in the top navigation. Add your story, a cover photo, an optional video, and set your goal.
+How long does approval take?
New campaigns are reviewed by our Trust & Safety team — most are approved within a few minutes.
+Can I edit my campaign after it's live?
Yes. From your dashboard, open the campaign and click Edit. Post updates to keep supporters informed.
+When do I get paid?
Payouts are processed by our PCI-compliant payments partner. Set up your payout account in the dashboard and funds transfer on a rolling basis.
Trust & safety
+How does UniteGive prevent fraud?
Every campaign is reviewed before going live. We monitor activity, respond to reports, and offer a donor guarantee. Learn more at /trust-safety.
+Will UniteGive ever ask for my password?
Never. UniteGive will never call, text, or email asking for your password or full card number. Forward anything suspicious to admin@unitegive.com.
+How do I report a campaign?
Click 'Report' on the campaign page or email admin@unitegive.com with the campaign link and details.